Return & Refund Policy

Return & Refund Policy

At MixBuys, we want you to have a smooth and satisfactory shopping experience. If you are not satisfied with an eligible product, you may request a return or refund in accordance with the terms described below.

1. Return Eligibility

A product may be eligible for return if it meets the applicable return conditions shown on the product page or at the time of purchase. Generally, the following conditions apply:

• The return request must be raised within the applicable return period.
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• The product should be unused and in acceptable condition.
• The original packaging, tags, labels, accessories and other included items should be retained where applicable.
• The product should not be damaged due to misuse, improper handling or normal wear and tear.
• The product must meet the category-specific return conditions, if any.
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Certain products may have different or no-return conditions due to their nature, hygiene requirements, customization or other applicable restrictions. Such conditions will be communicated on the product page or during the order process where applicable.

2. Return Request

To request a return, please use the return option available in your account or contact our customer support team with your order details.

When submitting a return request, you may be required to provide information such as the order number, reason for return and photographs or other information necessary to evaluate the request.

3. Return Pickup

For eligible returns, MixBuys or its designated logistics partner may arrange a pickup from the delivery address.

Customers are requested to keep the product properly packed and ready for pickup. Pickup availability may depend on the customer's location, product category and logistics coverage.

If a scheduled pickup cannot be completed because the product is not available, incorrectly packed or otherwise does not meet the applicable return conditions, the return process may be delayed or cancelled.

4. Product Inspection

Returned products may be inspected after they are received. The product may be checked for condition, quantity, accessories, packaging, tags and other applicable return requirements.

A refund or replacement will be processed after the return is accepted according to the applicable return conditions.

5. Damaged, Defective or Incorrect Product

If you receive a product that is damaged, defective, incomplete or different from the product you ordered, please report the issue as soon as reasonably possible after delivery.

Depending on the circumstances and availability, we may provide a replacement, return and refund, or another appropriate resolution. Photographs, videos or other evidence may be requested to verify the issue.

6. Refund Eligibility

A refund may be issued when:

• An eligible return has been successfully accepted.
• An eligible order is cancelled before fulfillment.
• A product is unavailable and the order cannot be fulfilled.
• A damaged, defective or incorrect product is verified and a refund is approved.
• Another refund is approved under the applicable order terms.

7. Refund Method

Where possible, refunds will generally be processed to the original payment method used for the order.

For Cash on Delivery orders, the applicable refund may be processed through an available electronic refund method or another method communicated by MixBuys.

The time required for the refund to appear in the customer's account may depend on the payment provider, bank or financial institution.

8. Refund Processing Time

Once an eligible return or refund has been approved, we will initiate the refund process within the applicable processing period.

After the refund is initiated, the actual credit time may vary depending on the payment method, bank, payment gateway or other financial service provider.

9. Cancellation Before Delivery

An order may be cancelled before it reaches a stage where cancellation is no longer possible.

Once an order has been shipped, dispatched or otherwise processed for delivery, cancellation may not be available. In such cases, the customer may need to follow the applicable return process after delivery.

10. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, consumable characteristics or other applicable restrictions.

Examples may include products specifically marked as non-returnable, personalized products, certain hygiene-related products and other categories where return restrictions are disclosed before purchase.

11. Exchange or Replacement

Where replacement or exchange is available, it will depend on product availability and the applicable product return conditions.

If the requested replacement is unavailable, MixBuys may provide another eligible resolution, which may include a refund.

12. Partial Returns

If an order contains multiple products, customers may be permitted to return eligible products individually, subject to the applicable return conditions.

Any refund will normally be calculated based on the eligible returned item and applicable charges, discounts or promotions associated with the order.

13. Promotional Offers and Discounts

Products purchased using promotional offers, coupons, discounts or special pricing may be subject to additional return and refund conditions.

Where an order-level discount or promotional benefit depends on a minimum purchase value, returning one or more items may affect the eligibility or value of the promotional benefit.

14. Shipping Charges

Shipping charges, convenience charges or other applicable fees may be handled according to the specific order and return circumstances.

For eligible defective, damaged or incorrect products, applicable delivery or return charges may be handled according to our applicable return process.

15. Fraudulent or Abusive Returns

We reserve the right to investigate and take appropriate action against fraudulent, repeated, abusive or misleading return and refund requests.

This may include rejecting a return request, cancelling a refund, restricting return privileges or taking other action permitted by applicable law.

16. Failed Return Pickup

If a return pickup fails because the customer is unavailable, the product is not ready, the product does not match the return request or other applicable conditions are not met, another pickup attempt may be scheduled where available.

17. Return Rejection

A return may be rejected if the product does not satisfy the applicable return conditions or if there is evidence of misuse, alteration, damage, missing components or other circumstances that make the product ineligible for return.

If a return is rejected, the product may be sent back to the customer according to the applicable process.

18. Contact Us

If you have questions regarding a return or refund, please contact our customer support team with your order number and relevant details.

Our support team will review your request and provide the appropriate next steps according to the applicable product and order conditions.

19. Policy Updates

MixBuys may update this Return & Refund Policy from time to time to reflect changes in our products, services, operational processes or applicable requirements. The updated policy will be published on this page.

By placing an order with MixBuys, you acknowledge and agree to the applicable return and refund conditions presented for your order.