privacy-policy

Privacy Policy

At MixBuys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, create an account, place an order or use our services.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or services, including:

• Name
• Mobile number
• Email address
• Billing and shipping address
• Order and transaction information
• Account information
• Customer support communications

We may also automatically collect limited technical information such as IP address, browser type, device information, pages visited and general usage information for security, analytics and website improvement.

2. How We Use Your Information

We may use your information for the following purposes:

• To create and manage your customer account.
• To process and deliver your orders.
• To provide order confirmations and delivery updates.
• To process payments and refunds.
• To provide customer support.
• To manage returns, replacements and cancellations.
• To prevent fraud, misuse and unauthorized activity.
• To improve our website, products and services.
• To communicate important service-related information.
• To send promotional communications where permitted and where you have provided the required consent.

3. Payment Information

Payments may be processed through third-party payment service providers. We generally do not store your complete debit card, credit card, banking or other sensitive payment credentials on our servers unless specifically required for a particular service and handled in accordance with applicable security requirements.

Payment information may be processed directly by the relevant payment provider according to its own privacy policy and terms.

4. Sharing of Information

We do not sell your personal information as a business practice. However, we may share necessary information with trusted service providers when required to provide our services.

These service providers may include:

• Payment service providers
• Courier and logistics partners
• Shipping and delivery service providers
• Technology and hosting providers
• Customer support service providers
• Fraud prevention and security providers

We may also disclose information when required by applicable law, regulation, legal process or a lawful government request.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain login sessions, remember preferences, improve website functionality, understand website usage and provide a better customer experience.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Account Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. You are also responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized access to your account.

7. Order and Delivery Information

When you place an order, information necessary to fulfill the order may be shared with relevant delivery, logistics and fulfillment partners. This may include your name, mobile number, delivery address and order details.

8. Marketing Communications

Where permitted by applicable law, we may send you information about offers, promotions, new products and other marketing communications.

You may opt out of promotional communications by using the unsubscribe option where provided or by contacting our customer support team.

9. Children's Privacy

Our services are intended for general customers and are not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

10. Third-Party Services

Our website may contain links to or integrations with third-party services. Third-party services operate under their own privacy policies and terms. We recommend reviewing their policies before providing personal information through those services.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal and regulatory requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion or other appropriate handling of your information.

To make a privacy-related request, please contact our customer support team using the contact information provided on our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. Any updated version will be published on this page with the revised information.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team through the contact details available on our website.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.